PAYMENT POLICY

At Seoul Bloom, we aim to provide a secure, convenient and seamless payment experience for all orders placed through our Website.

This Payment Policy explains the payment methods available, payment processing procedures and what you should do if you experience a payment-related issue.

1. ACCEPTED PAYMENT METHODS

Seoul Bloom may accept orders through the following payment methods:

Cash on Delivery (COD)

Cash on Delivery may be available for selected orders and serviceable PIN Codes.

Availability of COD will be displayed during checkout.

Additional COD or handling charges, if applicable, will also be displayed before you confirm your order.

Prepaid Payments

For prepaid orders, depending on the payment options made available through our payment service provider, we may accept:

  • Visa Debit Cards;

  • Visa Credit Cards;

  • Mastercard Debit Cards;

  • Mastercard Credit Cards;

  • American Express Cards;

  • UPI;

  • Net Banking;

  • Supported digital wallets; and

  • Other payment methods displayed during checkout.

Available payment methods may vary from time to time.

2. CARD PAYMENTS

When making an online payment using a Debit or Credit Card, you may be required to provide payment information directly to our authorised Third-Party payment service provider.

For Visa and Mastercard transactions, this may include:

  • 16-digit card number;

  • Cardholder name;

  • Card expiry date; and

  • CVV or security code.

For American Express cards, this may include:

  • 15-digit card number;

  • Cardholder name;

  • Card expiry date; and

  • Applicable security code.

Depending on your bank or card issuer, you may also be required to complete additional authentication such as:

  • OTP verification;

  • 3D Secure authentication; or

  • Other authentication methods required by your bank.

You should never share your OTP, UPI PIN, card PIN, internet banking password or other confidential authentication credentials with Seoul Bloom employees, representatives or any other person.

3. UPI AND DIGITAL WALLET PAYMENTS

Where available, you may complete payment through supported UPI applications or digital wallets.

Such transactions may require you to authenticate the payment through the relevant application or payment service.

You are responsible for ensuring that you are using the correct UPI ID, account and authorised payment application.

Seoul Bloom will never ask you to disclose your UPI PIN.

4. PAYMENT PROCESSING

Online payments made through the Seoul Bloom Website are processed using authorised Third-Party payment gateways or payment service providers.

When you choose an online payment method, you may be redirected to or interact with the payment provider's secure payment interface.

Payment information submitted through such an interface is processed according to the payment provider's own:

  • Terms and Conditions;

  • Privacy Policy;

  • Security practices; and

  • Applicable regulatory requirements.

Seoul Bloom may receive limited transaction-related information required to process your order, such as:

  • Transaction reference number;

  • Payment status;

  • Payment amount;

  • Payment method category;

  • Order reference;

  • Refund status; and

  • Payment confirmation.

Seoul Bloom does not intend to directly store confidential payment authentication information such as your complete card credentials, CVV, UPI PIN, OTP or banking password.

5. PAYMENT SUCCESS BUT ORDER NOT CONFIRMED

In certain situations, the payment amount may be deducted from your account even though you have not received an order confirmation from Seoul Bloom.

If this happens, please do not make repeated payments immediately.

First, check:

  • Your registered email;

  • SMS notifications;

  • Your Seoul Bloom account, where applicable; and

  • Your bank or payment application transaction history.

If you still have not received confirmation, please contact our customer support team at:

Email: help@seoulbloom.in
Phone: +9909929335

Please provide the following information:

  • Transaction Reference Number;

  • Order Number, if generated;

  • Registered Email Address;

  • Registered Phone Number;

  • Date of Transaction;

  • Time of Transaction;

  • Amount Paid; and

  • Payment Method used.

You may also provide a screenshot of the transaction confirmation where appropriate, but please ensure that sensitive information such as complete card numbers, CVV, OTP, UPI PIN or passwords is not visible.

6. FAILED PAYMENTS

A payment transaction may fail for various reasons, including:

  • Incorrect payment information;

  • Insufficient account balance;

  • Bank restrictions;

  • Card restrictions;

  • UPI transaction failure;

  • Payment gateway issues;

  • Network connectivity problems;

  • Authentication failure; or

  • Technical issues.

If a transaction fails but the amount is deducted from your account, the amount may automatically be reversed by your bank or payment provider.

The time required for such reversal depends on the relevant bank, card issuer, UPI service or payment provider.

If the amount is not automatically reversed within the timeframe communicated by your bank or payment provider, please contact us at:

help@seoulbloom.in

7. DUPLICATE PAYMENTS

If you believe that payment has been deducted more than once for the same order, please contact our customer support team.

Please provide:

  • Order Number;

  • Transaction Reference Numbers;

  • Date and time of the transactions;

  • Amount deducted; and

  • Registered contact details.

Once verified, any eligible duplicate payment will be handled in accordance with our payment and refund procedures.

8. CASH ON DELIVERY

Cash on Delivery may be available for selected orders and locations.

COD availability depends on factors including:

  • Delivery PIN Code;

  • Order value;

  • Product availability;

  • Courier availability; and

  • Internal order verification requirements.

Any additional COD charges will be displayed at checkout.

Seoul Bloom reserves the right to restrict or disable COD for certain orders or customers where there is suspected misuse, repeated refusal of deliveries, fraudulent activity or other reasonable operational concerns.

9. PAYMENT SECURITY

We take reasonable steps to provide customers with a secure payment experience.

Online payments are generally handled through authorised Third-Party payment providers that maintain their own security infrastructure.

However, customers should also take precautions when making online payments.

Never share your:

  • OTP;

  • CVV;

  • Card PIN;

  • UPI PIN;

  • Internet banking password; or

  • Other confidential authentication credentials

with anyone.

Seoul Bloom will never contact you asking you to disclose such information.

If you receive suspicious communication claiming to be from Seoul Bloom, please contact us directly at:

help@seoulbloom.in

10. THIRD-PARTY PAYMENT SERVICE PROVIDERS

Seoul Bloom may use one or more authorised Third-Party payment service providers to process transactions.

When completing a payment, you may be redirected to or use technology operated by such Third-Party providers.

These Third-Party websites, applications or payment interfaces are not necessarily operated or controlled by Seoul Bloom.

Your use of such services may therefore also be governed by their respective terms, privacy policies and payment policies.

Please refer to our Terms of Use and Privacy Notice for additional information regarding Third-Party services.

11. REFUNDS

Where a refund is approved under our applicable Return & Refund Policy, the refund will generally be initiated to the original payment method used for the order.

For prepaid transactions, the time required for the refunded amount to reflect in your account may depend on:

  • Your bank;

  • Card issuer;

  • UPI provider;

  • Digital wallet provider; or

  • Payment gateway.

Seoul Bloom does not control the settlement timelines of independent banks and payment providers after a refund has been successfully initiated.

For full information regarding refund eligibility, please refer to our Return & Refund Policy.

12. ORDER CONFIRMATION

An online payment being successfully processed does not by itself guarantee fulfilment of an order where circumstances such as the following apply:

  • Product unavailability;

  • Incorrect pricing;

  • Technical errors;

  • Delivery location being unserviceable;

  • Suspected fraudulent transactions; or

  • Other legitimate operational or legal reasons.

Where Seoul Bloom is unable to fulfil a prepaid order, the applicable amount will be refunded in accordance with our policies.

13. CHANGES TO PAYMENT METHODS

Seoul Bloom may add, remove or modify available payment methods from time to time.

The payment methods currently available for your order will be displayed during checkout.

Availability may depend on:

  • Order amount;

  • Location;

  • Device;

  • Payment provider;

  • Promotional campaign; or

  • Other operational conditions.

14. CONTACT US

For payment-related questions or assistance, please contact:

Seoul Bloom

Email: help@seoulbloom.in
Phone: +9909929335

When contacting us regarding a transaction, please keep your Order Number and Transaction Reference Number available so that our team can assist you efficiently.

15. RELATED POLICIES

This Payment Policy should be read together with our:

  • Terms of Use

  • Privacy Notice

  • Shipping Policy

  • Return & Refund Policy

  • Cookie Notice

16. LAST UPDATED

11 August 2026