Return & Refund Policy
At Seoul Bloom, we carefully formulate and select our products with the aim of delivering a high-quality skincare experience. We hope you love our products as much as we do.
However, if there is an issue with your order, please contact us and our support team will assist you.
Returns, Refunds & Replacements
We offer a refund or replacement only in the following cases:
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You received the wrong product.
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You received a damaged product.
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You received an expired product.
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You received an empty package.
How to Request a Return or Replacement
If you have received a wrong, damaged or expired product, please email us at:
Your request must be submitted within 7 (seven) days from the date of delivery.
Please include relevant proof with your request, such as:
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Clear photographs of the product;
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Photographs of the outer packaging;
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Order details;
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Invoice, if applicable; and
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Any other relevant supporting information.
Requests submitted after 7 days from the date of delivery will not be eligible for return, refund or replacement.
Empty Package Claims
If you receive a package that appears to be empty or unusually light, please record a continuous unboxing video before opening the package.
The video should clearly show:
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The sealed package;
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Shipping label;
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Opening of the package; and
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Contents received inside the package.
An unboxing video may be required for us to verify and process claims relating to empty packages or missing products.
Order Cancellation
Once an order has been shipped or dispatched, it cannot be cancelled.
Orders that have not yet been shipped may be eligible for cancellation.
For cancellation assistance, please contact us as soon as possible at:
Review of Your Request
Please allow our team up to 48 hours to review your return, refund or replacement request.
Once your request is approved, we may arrange a reverse pickup through our authorised courier partner, where reverse pickup service is available.
Our courier partner may collect the eligible product from the delivery address provided in your order.
Inspection of Returned Products
Once the returned product is received by Seoul Bloom, our team will inspect and verify the product and the issue reported by you.
If the issue is verified and your claim is approved, we will initiate the applicable refund or replacement.
Refund Processing
Once your return is inspected and approved, the refund will be initiated within 24 hours.
Please note that the actual amount may take additional time to reflect in your bank account, card, UPI account or original payment method depending on your bank or payment service provider.
Refunds will generally be processed to the original mode of payment used for placing the order.
Contact Us
For any return, refund, replacement or cancellation-related queries, please contact:
Seoul Bloom
Email: help@seoulbloom.in
Phone: +9909929335
Our customer support team will assist you with your request.
Last Updated: 11 August 2026