SHIPPING POLICY

At Seoul Bloom, we aim to process and deliver your skincare orders safely and as quickly as reasonably possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, delivery attempts and other important information relating to shipment of orders placed through our Website.

1. DELIVERY COVERAGE AND PROCESSING

Delivery Coverage

Seoul Bloom delivers products across serviceable locations in India through authorised courier and logistics partners.

Availability of delivery to a particular location depends on the PIN Code entered at the time of placing your order.

Delivery availability may change depending on courier serviceability, local restrictions or other logistics-related circumstances.

Order Processing

Orders are generally processed and dispatched within 48 working hours after successful order confirmation.

Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.

During high-demand periods, product launches, promotional campaigns or festive seasons, processing may take longer than usual.

2. DELIVERY TIMEFRAME

Once an order has been dispatched, delivery generally takes approximately 2 to 10 working days, depending on:

  • Delivery location;

  • PIN Code serviceability;

  • Courier availability;

  • Weather conditions;

  • Local restrictions;

  • Public holidays;

  • Natural calamities;

  • Transportation disruptions; or

  • Other circumstances beyond our reasonable control.

Customers located in major cities may receive orders sooner depending on courier availability.

Please note that all delivery timelines mentioned by Seoul Bloom are estimated timelines and not guaranteed delivery dates.

3. DELIVERY ISSUES

If you have not received your order within 10 days after dispatch, please contact our customer support team.

Email: help@seoulbloom.in
Phone: +9909929335

Please provide your:

  • Order number;

  • Registered name;

  • Mobile number; and

  • Any available tracking details.

Our team will coordinate with the relevant courier partner and assist you.

4. UNSERVICEABLE PIN CODES

We check whether your delivery PIN Code is serviceable when you place your order.

In certain circumstances, a PIN Code that was serviceable when the order was placed may subsequently become temporarily or permanently unserviceable due to courier restrictions or operational issues.

If we are unable to deliver your order to the provided address, we may cancel the order.

For prepaid orders, the applicable refund will be initiated to the original mode of payment in accordance with our refund procedures.

5. ORDER VERIFICATION

For certain orders, including orders involving a high transaction value, unusual order activity or other circumstances requiring verification, our customer support team may contact you before dispatch.

We may request confirmation of information such as:

  • Customer name;

  • Mobile number;

  • Delivery address;

  • Order details; or

  • Other information reasonably necessary to verify the order.

An order may be placed on hold until the required verification has been completed.

6. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed to you during checkout before payment or confirmation of your order.

Shipping charges may vary depending on:

  • Order value;

  • Delivery location;

  • Shipping method;

  • Promotional offers;

  • Cash on Delivery availability; or

  • Other applicable conditions.

Any applicable Cash on Delivery (COD) charges will be clearly displayed at checkout before you place the order.

Seoul Bloom reserves the right to introduce, modify or waive shipping charges from time to time.

7. CASH ON DELIVERY

Cash on Delivery may be available for selected serviceable PIN Codes and eligible orders.

COD availability will be displayed during checkout.

Additional COD or handling charges may apply and, where applicable, will be displayed before you confirm your order.

Seoul Bloom may restrict COD availability for certain:

  • Locations;

  • Order values;

  • Products;

  • Customers; or

  • Transactions identified as potentially fraudulent or high-risk.

8. DAMAGED, WRONG OR EXPIRED PRODUCTS

If you receive:

  • A damaged product;

  • An incorrect product;

  • An expired product; or

  • An empty package,

please contact Seoul Bloom at:

help@seoulbloom.in

Please refer to our Return & Refund Policy for complete information about eligibility, evidence requirements and applicable timelines.

Courier or delivery personnel are generally not authorised to approve refunds, replacements or product-related claims.

Such requests must be submitted directly to Seoul Bloom.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your address includes:

  • Recipient's full name;

  • House/flat/building number;

  • Street or locality;

  • Landmark, where required;

  • City;

  • State;

  • Correct PIN Code; and

  • Active contact number.

Incorrect or incomplete address information may result in delayed or failed delivery.

10. CHANGING THE DELIVERY ADDRESS

Once an order has been confirmed or processed, we may not be able to modify the delivery address.

Customers should carefully verify their shipping information before completing an order.

If you notice an error immediately after placing your order, contact:

help@seoulbloom.in

We will attempt to assist where reasonably possible, but an address change cannot be guaranteed once processing or dispatch has commenced.

Each order will normally be shipped to one delivery address only.

11. ORDER CANCELLATION

Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been dispatched, it generally cannot be cancelled.

In exceptional circumstances, Seoul Bloom may cancel an order due to:

  • Unserviceable delivery location;

  • Product unavailability;

  • Payment-related issues;

  • Pricing or technical errors;

  • Suspected fraudulent transactions;

  • Courier restrictions; or

  • Other operational reasons.

If Seoul Bloom cancels a prepaid order, the applicable refund will be initiated to the original payment method.

Please refer to our Return & Refund Policy for further information.

12. DELIVERY ATTEMPTS

Our courier partners may make multiple reasonable attempts to deliver your order.

If delivery is unsuccessful because:

  • The recipient is unavailable;

  • The address is incorrect;

  • The customer cannot be contacted;

  • Entry to the delivery location is restricted; or

  • Delivery is refused,

the shipment may be returned to Seoul Bloom.

Where possible, the courier partner or Seoul Bloom may contact you to assist with delivery.

Additional shipping charges may apply if re-shipment is requested following a failed delivery caused by incorrect customer information or repeated customer unavailability.

13. MULTIPLE PRODUCTS IN ONE ORDER

If your order contains multiple products, we may ship the products together or in separate packages depending on:

  • Product availability;

  • Warehouse location;

  • Package size;

  • Courier requirements; or

  • Operational considerations.

Where products are shipped separately, you may receive:

  • Multiple packages;

  • Different tracking numbers; and

  • Deliveries on different dates.

Receiving one package does not necessarily mean that the remaining products in your order have been cancelled.

14. ORDER TRACKING

Once your order is dispatched, tracking information may be shared with you through one or more of the following channels:

  • Email;

  • SMS;

  • WhatsApp;

  • Your Seoul Bloom account; or

  • A tracking link provided by the courier partner.

Tracking information may take some time to update after dispatch.

If your tracking information does not update for an extended period, please contact:

help@seoulbloom.in

15. DELAYED DELIVERY

Although we endeavour to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather;

  • Floods;

  • Natural disasters;

  • Public holidays;

  • Strikes;

  • Transport interruptions;

  • Government restrictions;

  • Local disturbances;

  • Courier network issues;

  • High shipment volumes; or

  • Other force majeure events.

Seoul Bloom will make reasonable efforts to assist customers where significant delays occur.

16. INTERNATIONAL SHIPPING

International shipping will only be available where expressly displayed or communicated by Seoul Bloom.

Availability, delivery charges, delivery timelines, customs duties, taxes and import requirements may differ depending on the destination country.

If international shipping is made available, customers may be responsible for applicable:

  • Customs duties;

  • Import taxes;

  • Local taxes;

  • Clearance charges; and

  • Other government-imposed charges,

unless otherwise expressly stated during checkout.

For information regarding current international shipping availability, please contact:

help@seoulbloom.in

17. SHIPPING RESTRICTIONS

Certain products or locations may be subject to shipping restrictions due to:

  • Courier policies;

  • Local regulations;

  • Product characteristics;

  • Remote-area restrictions; or

  • Other operational limitations.

If we are unable to fulfil an order because of such restrictions, we will contact you using the details provided with your order.

18. CONTACT US

For questions regarding:

  • Order dispatch;

  • Delivery status;

  • Tracking;

  • Delayed deliveries;

  • Undelivered orders;

  • Delivery addresses; or

  • Other shipping-related matters,

please contact:

Seoul Bloom

Email: help@seoulbloom.in
Phone: +9909929335

For damaged, incorrect, expired or missing products, please also review our Return & Refund Policy.

19. IMPORTANT NOTES

Delivery timelines provided on our Website or in this Shipping Policy are estimates and may vary depending on logistics and circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery and contact information.

For issues concerning returns, refunds, replacements, damaged products or incorrect products, please refer to our Return & Refund Policy.

20. CHANGES TO THIS SHIPPING POLICY

Seoul Bloom may update this Shipping Policy from time to time to reflect changes in:

  • Shipping partners;

  • Delivery coverage;

  • Charges;

  • Order processing procedures;

  • Business practices; or

  • Applicable laws and regulations.

Any updated version will be published on our Website together with a revised “Last Updated” date.

Last Updated: 11 August 2026